How Smart Security kept a professional service brand safe from damaging cyber attacks
For many SMBs, IT is looked after by staff who don’t specialise in IT or security, leaving businesses exposed to
Nexio Group was founded to bridge the gap between innovation and reliability in the IT sector. Our extensive experience and comprehensive IT services set us apart. We provide strategic and tactical remote support including an IT helpdesk, for organisations at every stage of growth, ensuring they are well-equipped to succeed.
Our strong relationships with top-tier vendors give us early access to emerging technologies, allowing us to develop forward-thinking IT strategies ahead of the competition. This proactive approach ensures our clients are always at the forefront of innovation.
At Nexio Group, we take pride in our extensive experience and comprehensive IT services, which allow us to handle any IT challenge with ease. Our advanced processes and deep expertise help us deliver exceptional service consistently with a world-class IT helpdesk, helping your business thrive and evolve as it needs to.
Alongside our performance focused IT solutions, we always have your security at the centre of everything we do, keeping up with the latest security developments and emerging threats to ensure your data and systems stay protected. We’re dedicated to keeping your business safe and secure, so you can focus on what you do best.
Steve, Co-Founder and CEO of Nexio Group, has over 20 years of experience in IT, having transitioned from insurance broking in 1997. Since founding Sydney MSP IT Smart Solutions in 2005, he has dedicated himself to empowering small businesses with enterprise-level IT support and innovative cloud technology, all while maintaining exceptional customer service.
Frane, Co-Founder and CTO, is an IT professional with over 20 years of experience. Known for being approachable, diligent, and proactive, he is committed to delivering reliable and secure services with high professional integrity. Frane is committed to ensuring every solution offered is suitable and meets the highest standards in the industry.
Paul brings over 20 years of IT industry experience, specialising in virtualisation, disaster recovery, and procurement. With expertise in storage systems, operations management, and network security, Paul ensures seamless and secure IT solutions for all clients, no matter the size or industry.
Sarah brings a decade of IT experience, including roles as a Helpdesk Technician, Customer Service Manager, and former Head of Operations at IT Smart Solutions. Sarah’s expertise in technical troubleshooting, team management, strategic planning, and process optimisation is one of the key driving forces of our continued success, always shining a light on innovative and sustainable solutions for both our clients and our own business.
Nik has a rich background in IT support, having led teams at Boutique Systems and served as an IT Helpdesk Officer at Copyright Agency. His hands-on experience and leadership skills drive outstanding customer satisfaction and successful IT support implementations both internally and for clients.
Han is a seasoned Desktop Engineer with expertise in troubleshooting and Windows desktop support. With a strong background in server and backup maintenance, as well as cybersecurity, his valuable experience as a systems engineer and IT infrastructure engineer are the backbone of our ability to deliver innovative and reliable IT solutions.
Owen is a dynamic professional with extensive experience in end-user computing and network infrastructure support. Formerly a Help Desk Engineer at IT Smart Solutions, no stranger to supporting Windows OS, server applications, and network management across various operating systems, his experience ensures seamless IT operations and always-there support for our clients.
Ed is our ultimate IT consultant and movie enthusiast. With outstanding problem-solving abilities and exceptional time management skills, Ed is our go-to expert for inter-networking and on-site assistance. Resourceful and knowledgeable across all areas of the tech world, he also doubles as a movie trivia master, ready to answer all your film-related questions. Lights, camera, IT expertise!
Lubna is an expert IT troubleshooter, solving the most difficult of IT problems thanks to her keen analytical skills and technical expertise. Ensuring the clients are always heard, Lubna helps them achieve whatever they set out to do as efficiently and cost-effectively as possible.
Steve, Co-Founder and CEO of Nexio Group, has over 20 years of experience in IT, having transitioned from insurance broking in 1997. Since founding Sydney MSP IT Smart Solutions in 2005, he has dedicated himself to empowering small businesses with enterprise-level IT support and innovative cloud technology, all while maintaining exceptional customer service.
Frane, Co-Founder and CTO, is an IT professional with over 20 years of experience. Known for being approachable, diligent, and proactive, he is committed to delivering reliable and secure services with high professional integrity. Frane is committed to ensuring every solution offered is suitable and meets the highest standards in the industry.
Paul brings over 20 years of IT industry experience, specialising in virtualisation, disaster recovery, and procurement. With expertise in storage systems, operations management, and network security, Paul ensures seamless and secure IT solutions for all clients, no matter the size or industry.
Sarah brings a decade of IT experience, including roles as a Helpdesk Technician, Customer Service Manager, and former Head of Operations at IT Smart Solutions. Sarah’s expertise in technical troubleshooting, team management, strategic planning, and process optimisation is one of the key driving forces of our continued success, always shining a light on innovative and sustainable solutions for both our clients and our own business.
Nik has a rich background in IT support, having led teams at Boutique Systems and served as an IT Helpdesk Officer at Copyright Agency. His hands-on experience and leadership skills drive outstanding customer satisfaction and successful IT support implementations both internally and for clients.
Han is a seasoned Desktop Engineer with expertise in troubleshooting and Windows desktop support. With a strong background in server and backup maintenance, as well as cybersecurity, his valuable experience as a systems engineer and IT infrastructure engineer are the backbone of our ability to deliver innovative and reliable IT solutions.
Owen is a dynamic professional with extensive experience in end-user computing and network infrastructure support. Formerly a Help Desk Engineer at IT Smart Solutions, no stranger to supporting Windows OS, server applications, and network management across various operating systems, his experience ensures seamless IT operations and always-there support for our clients.
Ed is our ultimate IT consultant and movie enthusiast. With outstanding problem-solving abilities and exceptional time management skills, Ed is our go-to expert for inter-networking and on-site assistance. Resourceful and knowledgeable across all areas of the tech world, he also doubles as a movie trivia master, ready to answer all your film-related questions. Lights, camera, IT expertise!
Lubna is an expert IT troubleshooter, solving the most difficult of IT problems thanks to her keen analytical skills and technical expertise. Ensuring the clients are always heard, Lubna helps them achieve whatever they set out to do as efficiently and cost-effectively as possible.
With extensive experience in the outsourcing industry, Paulo specialises in customer service and technical support, making him a strong addition to the Nexio team. His solid background in information technology, combined with a commitment to staying current with the latest advancements, has enabled him to develop expertise in areas such as system administration. Outside of work, Paulo enjoys basketball and actively participates in e-sports.
Oscar Vicencio brings extensive IT experience to his role at Nexio, where he focuses on delivering exceptional customer service, ensuring smooth operations, and resolving technical issues. With expertise in troubleshooting, and infrastructure management, he is a valuable asset to the team. Outside of work, he enjoys chess, practices Taichi, and explores creative cooking, often using ingredients like mushrooms, halloumi, and bacon.
We don’t tick boxes. We aim to delight customers every time with our solutions and service. Our IT helpdesk is reliable and speedy.
We thrive on teamwork and collaboration. By sharing what we know, we build a stronger, more capable team ready to tackle any challenge.
We are partner agnostic and only propose what’s right for your business and its unique needs.
We promote a happy, healthy workplace and care about our team as well as our surroundings.
For many SMBs, IT is looked after by staff who don’t specialise in IT or security, leaving businesses exposed to
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