Copyright Agency is a Sydney-based not-for-profit that ensures Australian authors, artists, and publishers are fairly compensated when their work is used. Through licensing, royalty distribution, and advocacy, the organisation supports a thriving creative sector. With a hybrid workforce and a mix of custom-built platforms and Microsoft 365 tools, it depends on reliable, secure, and scalable IT infrastructure across more than 100 endpoints.
As the organisation matured, so did its operational and compliance requirements. To strengthen its systems, expand support capacity, and uplift cybersecurity, Copyright Agency partnered with Nexio Group and learnt about their experience providing managed IT services for not-for-profits in Australia.
Initially brought in to boost helpdesk support, Nexio’s role quickly grew. The team went on to lead projects across cloud collaboration, security compliance, device management, and infrastructure modernisation. The outcome is a more stable, scalable IT environment that supports both day-to-day operations and long-term priorities.
Strengthening IT to support long-term goals
With a lean internal team and a mix of custom-built and enterprise systems, Copyright Agency had built a capable IT function – but capacity was stretched. Like many organisations, they faced the practical realities of today’s talent market: niche skill sets were hard to come by, and keeping internal roles filled long-term wasn’t always feasible.
Rather than allow resourcing constraints to stall progress, the leadership team made a deliberate choice to bring in external support – not to replace the team, but to add capacity, stability, and momentum.
There was also a clear push to improve cybersecurity maturity. Following an internal review and operational challenges, the agency committed to aligning with the Essential Eight framework. At the same time, there was growing urgency around streamlining device provisioning, enhancing information governance, and moving away from legacy infrastructure.
A trusted partner across people, platforms, and process
Nexio Group was initially engaged to manage frontline support, drawing on their experience with working with other NFP’s in Australia. From the outset, the focus was on partnership – supporting internal capability, not replacing it. Nexio provided scheduled onsite support two days a week, backed by a rotating team of Level 1–3 engineers handling remote tickets, escalations, and overflow.
Once embedded, Nexio’s scope expanded to include strategic initiatives across cybersecurity, cloud services, device lifecycle management, and infrastructure modernisation.
“We weren’t just adding support – we were investing in a more resilient, more strategic way of working.”
– Greg Desnica, IT Service Delivery Manager, Copyright Agency
Cybersecurity uplift and compliance alignment
To support Essential Eight compliance, Nexio rolled out Microsoft Intune, Endpoint Manager, multi-factor authentication, conditional access, application control, and centralised patching. Within months, the organisation achieved Maturity Level 2–3, independently verified. Nexio also consolidated security tooling by activating Microsoft Defender for Endpoint under existing E5 licensing – reducing third-party tools while improving integration.
Device lifecycle management
Nexio introduced a fully managed device lifecycle, including procurement, zero-touch setup via Autopilot, deployment, and end-of-life disposal. New starters now receive policy-compliant machines pre-configured and ready to use – saving time and reducing internal support.
Information governance and SharePoint rollout
To improve access and collaboration, Nexio migrated legacy storage to SharePoint Online and began implementing Microsoft Purview for classification, retention policies, and structured governance – supporting remote work and compliance needs.
Infrastructure refresh and Azure migration
Legacy firewalls were replaced, secure VPNs configured, and workloads migrated to Azure. The result: improved uptime, lower reliance on physical hardware, and a more flexible foundation for hybrid work.
“With Nexio, we moved from reactive fixes to planned improvement. They brought structure, clarity, and momentum – without ever losing sight of how we work as an organisation.”
– Greg Desnica, IT Service Delivery Manager, Copyright Agency
